Gateway App Support

Support Guideline for Downloading and Registering on the Dairygold Gateway App

Instructions for Apple Store and Google Play Store Users Using a 7-Digit Supplier Number

Introduction

The Dairygold Gateway App offers suppliers a convenient and efficient way to manage their accounts, access information, and stay updated with the latest news. This support guideline provides step-by-step instructions for downloading the app from either the Apple App Store or Google Play Store, and registering using your unique 7-digit supplier number.

Step 1: Downloading the Dairygold Gateway App

For Apple iOS Users (iPhone/iPad)

Open the App Store on your Apple device.
Tap on the Search tab at the bottom of the screen.
Type “Dairygold Gateway” in the search bar and press Search.
Locate the official Dairygold Gateway App in the search results (look for the Dairygold logo)
Tap Get or the download icon. You may be required to enter your Apple ID password or use Face/Touch ID to confirm.
Wait for the app to download and install on your device.

For Android Users

Open the Google Play Store on your Android device.
Tap on the Search bar at the top of the screen.
Type “Dairygold Gateway” and tap the search icon.
Find the official Dairygold Gateway App in the results (look for the Dairygold logo).
Tap Install and wait for the app to download and install.

Step 2: Registering on the Dairygold Gateway App

Once installation is complete, open the Dairygold Gateway App by tapping its icon.
On the welcome screen, select Sign In Here.
Select Setup GATEWAY Password
You will be prompted to enter your 7-digit supplier number. Please ensure you enter this number accurately.
Create a secure password for your account, confirm this password by entering it a second time
Review and accept the app’s terms and conditions, if prompted.
Complete your registration by tapping Submit or Register.
You may receive a verification email or SMS; follow the instructions to verify your account, if required.

Troubleshooting and Support

If you encounter issues downloading the app, ensure your device software is up to date and you have a reliable internet connection.
Double-check your 7-digit supplier number for accuracy before submitting your registration.
If you do not receive a verification SMS, please check the mobile phone number is the same one you get your milk quality results to.
For further assistance, contact Dairygold Customer Support gateway@dairygold.ie

Frequently Asked Questions

Q: What if I forget my supplier number?
A: Contact Dairygold Customer Support to retrieve your supplier number.
Q: Can I register more than one account per supplier number?
A: Each supplier number is typically linked to a single account. For exceptions, please contact support.
Q: Is the app free to use?
A: Yes, the Dairygold Gateway App is free to download and use for registered suppliers.

Follow these steps to get started with the Dairygold Gateway App and enjoy seamless access to your supplier services.